(a) Guide
Guest Wi-Fi that stops bad reviews
Wi-Fi is the most reviewed amenity in lodging after cleanliness. A property-wide design is what keeps it out of your ratings.
One router in the office will never cover a property
Guest rooms are separated by walls, plumbing and sometimes concrete, and the rooms that complain most are always the far corner and the parking-lot side. Coverage comes from access points placed against a floor plan and cabled back to a rack — not from a consumer router with a bigger antenna.
Plan bandwidth for evening streaming, not averages
Occupancy peaks at night, when nearly every occupied room streams video at once and each guest carries three or four devices. Size the circuit for that hour. Upload matters too: guests take video calls, and your cameras and property systems are pushing data at the same time.
Keep guests off the systems that run the property
Guest traffic should never share a segment with the property management system, payment terminals, door locks or cameras. Segmenting them is both a performance decision and a risk decision, and it is far cheaper to do during the install than after an incident.
- Separate guest network with no route to business systems
- Payment and property-management traffic prioritised
- Per-device limits so one heavy user cannot flatten a floor
- A captive portal with your terms, if you want one
Guest-room TV is a commercial service
Television shown in guest rooms and public areas is a commercial use and generally requires a commercial agreement rather than a consumer subscription. Provisioning TV in the same project as Wi-Fi means one cabling plan, one rack and one install schedule instead of three separate disruptions to your rooms.
Commercial service only · United States